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Frequently Asked Questions
What is the NASCAR RacePoints Program?
Accumulated NASCAR RacePoints can be redeemed for exciting race-related rewards. A full list of NASCAR RacePoints Rewards can be found in the online Rewards Catalog on the NASCAR RacePoints website.
Am I eligible to participate in the NASCAR RacePoints Program?
To participate, you must be 18 years of age or older and a legal resident of the 50 United States, the District of Columbia or the Commonwealth of Puerto Rico.
How do I redeem my NASCAR RacePoints?
To redeem your RacePoints, first browse through the online Rewards Catalog on the NASCAR RacePoints website and use the shopping cart function to redeem. If you don't have online access, you can call NASCAR RacePoints Customer Service at 1-866-579-RACE (7223).
How do I keep track of my RacePoints?
You can check your RacePoints online anytime on the NASCAR RacePoints website. Go to the "Points History" page. NASCAR RacePoints Customer Service can also provide up-to-date account activity information. The toll-free number is 1-866-579-RACE (7223).
Will my RacePoints expire?
Yes. Racepoints expire 5 years from the date of issuance. In addition, if you close your Bank of America NASCAR Credit or Debit Card, or it is closed by the Bank, all unused points issued for Bank of America activities will be immediately expired.
I lost my NASCAR RacePoints identification number. How do I get another one?
If you lost your NASCAR RacePoints ID, please call NASCAR RacePoints Customer Service 1-866-579-RACE (7223). You will be asked to provide your account security information, and they will give you your identification number.
When I return an item for credit, will the NASCAR RacePoints I earned when I bought the item be deducted from my NASCAR RacePoints balance?
Typically, yes, but every participating sponsor has its own specific terms of issuance - please see the NASCAR RacePoints website for a current list of issuers and terms.
Does sales tax count toward RacePoints?
Typically, no, sales tax is not included in the NASCAR RacePoints earnings. However, every participating issuer has its own specific terms of issuance - please see the NASCAR RacePoints website for a current list of issuers and terms.
How frequently are items added to the Rewards Catalog?
New items are being added to the catalog constantly. Check the NASCAR RacePoints website regularly to see exciting, new rewards.
Are there certain shipping restrictions that apply to all Rewards?
Yes, all rewards are subject to certain shipping restrictions.
Rewards cannot be shipped to a Post Office Box.
Rewards are shipped via ground service. Please allow 4-6 weeks for delivery.
Can I transfer RacePoints from my NASCAR RacePoints account to someone else's account?
No, RacePoints are not transferable.
What is the Reward return policy?
Reward returns cannot be made without first contacting NASCAR RacePoints Customer Service at 1-866-579-RACE (7223). Rewards can only be exchanged in the event of defects existing on date of receipt or damage in shipment. NASCAR RacePoints Customer Service must be notified of any damage or defect within 30 days of the delivery date. Be sure to note any exceptions, damages, defects or shortages on the delivery receipt before signing to accept shipments. Also, be sure to retain all carton and packaging materials. Original packaging is required on all returns.
What is the NASCAR RacePoints Customer Service number?
The NASCAR RacePoints Customer Service number is 1-866-579-RACE (7223). Customer service is available Monday through Friday, 7a.m. to 6 p.m. Central Time.
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